H2C Marketplace Rules
H2C is a marketplace where you can sell your hemp & cannabinoid products directly to buyers. We want to make sure that you and your buyers have a positive experience on H2C. Please read on to find out more about your rights, as well as what is expected of you, as a seller.
1. What Can be Sold on H2C
H2C is an innovative, and unique hemp marketplace. Buyers come here to purchase items that they might not find anywhere else. Everything listed for sale on H2C must be hemp-based, hemp-derived, and 0.3% THC content or lower.
Any items that are listed on H2C, you as the brand/seller, agree to the following:
- 1. You are using your own photographs–not stock photos, artistic renderings, or photos used by other sellers or sites.
- 2. All handmade, crafted, artistic, or one-of-a-kind items are made or designed by you exclusively. If you work with any additional production partner, you must disclose that production partner in your relevant listings.
- 3. We encourage you to be transparent about how your products were made and where your materials come from. We encourage you to disclose whether your brands, company, products, services, or items have social or environmental attributes, such as organic, sun/moon/outdoor grown, minority-owned, etc..
2. What Can't be Sold on H2C
Even if they otherwise meet our marketplace criteria, prohibited items, services, and items that violate our intellectual property policies are not allowed to be sold on H2C.
Reselling is not allowed on H2C. Reselling refers to listing an item as handmade, one-of-a-kind, unique, or craft(ed), artisan, when you were not involved in designing or making that item.
Keep in mind that customers may flag listings that appear to violate our policies for H2C's review. H2C reserves the right to remove any listings that violate our policies. Note that fees are non-refundable if your product listing is removed for violation of terms. H2C may also suspend or terminate your account for any violations and you will still be responsible to pay any outstanding fees on your H2C statement even if your product(s), or account is suspended or terminated.
H2C does not allow for third-party selling at this time. Your products must be part of your company, or you must be the representative/owner of the company to list products on H2C's marketplace. No distributorships, charity auctions, auctions, fundraisers, or non-company affiliated products may be listed.
3. Representing Yourself, and Your Listings Honestly
H2C values transparency. Transparency to H2C means that you honestly and accurately represent yourself, your items, and your business.
By selling on H2C, you agree that you will:
- 1. Provide honest, accurate information in your product and brand pages.
- 2. Accurately represent your items on product pages and photos.
- 3. Respect the intellectual property of others. If you feel someone has violated your intellectual property rights, you can report them to H2C.
- 4. Not engage in fee avoidance.
- 5. Not create duplicate shops or take any other action (such as manipulating clicks, carts or sales) for the purpose of manipulating or circumventing H2C policies.
- 6. Not coordinate pricing with other sellers.
4. Communicating with Other H2C Members or Customers Communications may not be used for the following activities:
- 1. Sending unsolicited advertising or promotions, requests for donations, or spam;
- 2. Harassing or abusing another person or violating our Anti-Discrimination Policy;
- 3. Contacting someone after they have explicitly asked you not to; or
5. Interfering with a transaction or the business of another.
Interference occurs when a member intentionally interferes with another member's shop in order to drive away their business. Interference is strictly prohibited on H2C. Examples of interference include:
- 1. Contacting another to warn them away from a product, brand, service, or item;
- 2. Posting in public areas to demonstrate or discuss a dispute with another;
- 3. Purchasing from a seller for the sole purpose of leaving a negative review;
- 4. Maliciously clicking on a competitor's H2C ads or Offsite ads in order to drain that member's advertising budget, also known as "click fraud."
Any use of communications on H2C to harass others is strictly prohibited. Similarly, any communications may not be used to support or glorify hatred or otherwise violate our Anti-Discrimination Policy. If you receive a communication that violates this policy, please let H2C know right away.
6. Privacy and Protecting Personal Information
7. Creating and Uploading Content
As a brand in the H2C marketplace, you have the opportunity to create and upload a variety of content, like listings, messages, text, photos, and videos. In order to keep our community safe and respectful, you agree that you will not upload content that is:
- 1. Abusive, threatening, defamatory, harassing, or otherwise in violation of our Anti-Discrimination Policy;
- 2. Obscene or vulgar;
- 3. In violation of someone else's privacy or intellectual property rights; or
- 4. False, deceptive, or misleading.
8. Providing Great Customer Service
We expect our sellers to provide a high level of customer service. By selling on H2C, you agree to:
- 1. Honor your shipping and processing times. Sellers are obligated to ship an item or otherwise complete a transaction with a buyer in a prompt manner, unless there is an exceptional circumstance. Please be aware that legal requirements for shipping times vary by country.
- 2. Respond to communications in a timely manner.
- 3. Honor the commitments you make.
- 4. Resolve disagreements or disputes directly with the buyer. In the unlikely event that you can't reach a resolution, our Dispute Resolution team can help through our case system.
- 5. If you are unable to complete an order, you must notify the buyer and cancel the order.
As a seller, you must provide great customer service and maintain trust with your buyers.
9. Responding to Requests for Cancellations, Returns, and Exchanges
Please be aware that in addition to this policy, each country has its own laws surrounding shipping, cancellations, returns, and exchanges. Please familiarize yourself with the laws of your own country and those of your buyers' countries.
If you are unable to complete a transaction, you must notify the buyer and cancel the transaction. If the buyer already submitted payment, you must issue a full refund. You are encouraged to keep proof of any refunds in the event a dispute arises. All cancellations are subject to our Cancellation Policy.
H2C's Case System
We ask buyers to contact sellers directly and attempt to resolve any outstanding issues. For this reason, it is important that you list your fulfillment policies on your brand and product pages and regularly respond to communications from your buyers.
Buyers may contact us with a non-delivery or a not-as-described item. You must respond to any open communications about fulfillment issues within three days. H2C may request your assistance in resolving an issue. H2C reserves the right to escalate any/all issues for circumstances such as seller inactivity, harassment, refusal of service, manipulation, and undermining the integrity of our fulfillment system.
By using the H2C marketplace, you understand that H2C may use your personal information for the purpose of resolving disputes. Disputes can be filed in the following circumstances:
A non-delivery occurs when a buyer places an order but does not receive the item. The following are examples of non-delivery cases:
- 1. There is no proof that the item was shipped to the buyer.
- 2. An item was not sent to the address provided on H2C.
Not as Described
An item is not as described if the buyer can demonstrate that it is significantly different from your listing description or your photos. The following are examples of not as described cases:
- 1. The item received is a different color, model, version, or size.
- 2. The item has a different design or material.
- 3. The seller failed to disclose that an item is damaged or is missing parts.
- 4. The buyer received the incorrect quantity of items (e.g., the buyer purchased
- three items but only received two).
- 5. The item was advertised as authentic but is not authentic.
- 6. The condition of the item is misrepresented (e.g., the item is described as new but is used).
Not as Described can also be filed for late delivery. In order to qualify as late delivery, the buyer must provide proof that all of these conditions have been met:
- 1. The item(s) were ordered for a specific date or event.
- 2. The item(s) are rendered useless after that date.
- 3. The seller did not ship the item(s) according to their processing time listed or the date agreed upon.
If H2C determines that an item is not as described, you will be required to refund the order, including original shipping and return shipping.
Some disputes don't qualify for H2C's dispute system. These include:
- 1. Items that are damaged by the shipping carrier (if properly packaged by the seller).
- 2. Items that have been altered, used, worn, washed, or discarded after receipt.
- 3. Items that are received after the agreed-upon delivery date due to shipping delays.
- 4. Items that are returned without a return agreement.
- 5. Items that are accurately described but don't meet a buyer's expectations.
- 6. Cost of shipping disputes.
- 7. Items that are purchased in person.
- 8. Items prohibited from sale on H2C, including services and intangible goods.
- 9. Transactions where payment is not made via H2C's checkout system.
When a dispute is ineligible for H2C, we encourage both parties to work together to come to an amicable solution.
If H2C has reason to believe you, Your Content, or your use of the H2C Services violate our Terms, including this Seller Policy, we may deactivate Your Content or suspend or terminate your account and your access to the H2C Services. H2C will notify you that Your Content or account has been suspended or terminated unless you've repeatedly violated our Terms or we have legal or regulatory reasons preventing us from notifying you.
Last updated on Jul 13, 2020